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FAQ

HOME SUPPORT FAQ

• TECHNICAL
• GAME PLAY
• GENERAL INQUIRIES

• · My launcher is stuck. It freezes after I click on the start button.

  Q. My launcher is stuck. It freezes after I click on the start button.

  A. If your launcher is stuck after pressing the Start button follow the instructions below.
  
  1. Download the latest launcher of the game at
  http://fs2-gsp.joycity.com/FS2/Game/US_East/FreeStyle2Launcher.zip
  2. Extract the files and copy them over on your Freestyle 2 folder
  3. Open the Launcher.exe (run as admin)

• · After login, the game loads but it gets stuck at 100% and it crashes

  Q. After login, the game loads but it gets stuck at 100% and it crashes

  A. When you are experiencing stuck at 100% or game crash, follow these procedures:
  
  Download and Run CCleaner to delete internet temporary file.
  You may download it at https://www.piriform.com/ccleaner/download/standard
  or
  If you want to delete internet temporary file manually, you may go to this link and follow the solution http://freestyle2.joycitygames.com/news/news-1414028271589.html

• · I cannot enter the game. When it loads to 100%, the message "error 3" appears.

  Q. I cannot enter the game. When it loads to 100%, the message "error 3" appears.

  A. If the message"error 3" appears while trying to access the game you have to first, go to your PC’s control panel/ Time Language and Region, and then change your region to United States.
  
  If the error still persists, follow these steps:
  
  1. Uninstall FS2
  2. Delete all folders and files related to FS2 in your PC.
  3. Restart your PC.
  4. Download the FS2 from our website.
  5. Disable the antivirus.
  6. Install the game again and run as admin the game.

• · The error message "a crash has been detected by bugtrap" appears when I try to access the game

  Q. The error message "a crash has been detected by bugtrap" appears when I try to access the game

  A. When you encountered "A crash has been detected by bugtrap" error in game, First, you have to try to re-log in to the game.
  
  if the error still persists, follow these procedure:
  
  1. Open Control Panel
  2. Click on the time language and region
  3. Then click on the Region and Language
  4. Then on the Formats-Format change it to United States.
  
  If you're still encountering Bugtrap error after following the procedures above,
  Follow these steps:
  
  1. Uninstall FS2
  2. Delete all folders and files related to FS2 in your PC.
  3. Restart your PC.
  4. Download the FS2 from our website.
  5. Disable the antivirus.
  6. Install the game again and run as admin the game.

• · Failure to download launcher data

  Q. Failure to download launcher data

  A. 1.) Open Internet Explore
  2.) Click the gear icon (Tools) and Select internet options
  3.) Click on the Connections tab and click the button LAN settings
  4.) Click on the “Automatically detect settings box” make sure it is checked.
  5.) Click OK and run the FS2 launcher again.

• · My Launcher is not updating to the latest version after the update.

  Q. My Launcher is not updating to the latest version after the update.

  A. Please delete your temporary internet files by doing the following steps:
  
  1.) Run internet explorer
  2.) Click on tools
  3.) Select internet options
  4.) On the General tab there is an option to delete browsing history.
  5.) Click on delete make sure that “Temporary Internet files and website files” are checked you may unselect the other options if you wish.
  6.) Click delete then press apply

• · My game won’t load. It always stuck at 0% or at 100% on the loading screen after I log-in.

  Q. My game won’t load. It always stuck at 0% or at 100% on the loading screen after I log-in.

  A. Please delete your temporary internet files by doing the following steps:
  
  1.) Run internet explorer
  2.) Click on tools
  3.) Select internet options
  4.) On the General tab there is an option to delete browsing history.
  5.) Click on delete make sure that “Temporary Internet files and website files” are checked you may unselect the other options if you wish.
  6.) Click delete then press apply

• · Some characters are invisible/ I don’t see them at all how do I fix this?

  Q. Some characters are invisible/ I don’t see them at all how do I fix this?

  A. If other players are not appearing on your screen
  follow these steps:
  
  1. Open Control Panel
  2. Click on the time language and region
  3. Then click on the Region and Language
  4. Then on the Formats-Format change it to United States and second click on Location and find again United States and click apply and okay.

• · Due to network malfunction game play may not be possible

  Q. Due to network malfunction game play may not be possible

  A. This problem usually occurs when your internet connection is unstable.
  Remember to check your internet connections stability.
  
  To do this first, try to reset your router and modem.
  If the error still persists switch to a direct LAN connection if your are using a Wi-Fi connection.
  However, if you are already using a LAN connection please check if the cable is properly connected to your computer.
  
  Here are instructions on how to check your internet connections stability.
  
  1. Go to the Start Menu
  2. Type cmd on the search or run bar
  3. Type Ping google.com -t on the command prompt
  4. Check if there are a request time outs or the connection is stable(Low MS). If there is no request timeouts, and the same error occurs and you did the basic trouble shooting, kindly send us a ticket at http://support.joycitygames.com/qa/supportCenter.d5

• · Can I change my Crew name in FS2?

  Q. Can I change my Crew name in FS2?

  A. Unfortunately it is not possible to change the name of your crew. Please make sure that the crew's name and its spelling is correct before you confirm your crew’s name.

• · Can I transfer my SP card set and items to another character?

  Q. Can I transfer my SP card set and items to another character?

  A. It is not possible to transfer cards and an item from one character to another character. This is the part of the game mechanics.

• · How can I leave my crew? I can’t find the option to do it.

  Q. How can I leave my crew? I can’t find the option to do it.

  A. 1.) Click the crew button (Bird with a flag)
  2.) Right click your characters name of the member’s list.
  3.) Then select leave crew.

• · Can you transfer crew leadership? Our leader suddenly disappeared.

  Q. Can you transfer crew leadership? Our leader suddenly disappeared.

  A. No, Crew leadership can only be transferred by the crew leader. Only the crew leader can start and own the crew.

• · What is the difference between "C" and "M"? (in-game currency)

  Q. What is the difference between "C" and "M"? (in-game currency)

  A. "C" stands for Cash or Gkash and "M" stands for Mileage.
  Gkash can be acquired by using real world money to purchase it.
  Mileage can be acquired by buying cash item/s.

• · I deleted my character and want to use the same name again.

  Q. I deleted my character and want to use the same name again.

  A. You have to wait for 2 weeks since the day you deleted your character before you can use the same character name again.