Greetings Ballers,

 

It has come to our attention that there are users who are still encountering game crash after following the temporary solutions that we have provided. In order for us to check this thoroughly, we need additional information.

 

To the Ballers who are still encountering the issue please provide the following information:

 

1. What issue you are experiencing: (Jump ball issue or Game Crash)

 

2. Screenshot of the error you are encountering before the game crashes:

 

3. Estimated time and date that the issue occurred:

 

4. Character Name:

 

5. Server you are playing in:

 

6. Operating System:

 

7. Screenshot of your system information 

(To start the diagnostic, click on Start \ Run and type in “dxdiag” and click OK.)

 

We will be giving 5 item balls to all users who can provide these information until November 10, 23:59 (PST)